![]() ![]() I can’t find anything in the manual about this. When I power up my headset, the light is steady amber for a brief time and then changes to flashing green. This will set the control module to discovery mode, which will enable the Bluetooth to ‘find’ your phone. Release the buttons, switch off the control module power and then switch it back on. Hold down the ‘-‘ and ‘+’ buttons simultaneously for about 8-10 seconds. Locate the grey volume control buttons on the side of the control module of your headset. Make sure your phone and your headset are switched on. My phone won’t hook up to the Bluetooth on my headset – what should I do? If your headset is pre-June/July 2015 the Bluetooth is not compatible with music sources. My phone works with the Bluetooth but why can’t I get music on my headset? If this does not solve the problem, you will need to send your headset to us for inspection. Make sure the ST MONO switch is set to MONO. Yes, open the control module door and remove the batteries. I only have sound in my left earcup, is there anything I can do? You will have to send your headset to us as we need to verify that it is under warranty. Yes, we can supply A20 ear cushion kits, headband cushions, mic windscreens, complete cable assemblies and A20 headset cases.Ĭan you send me ear cushion kits/headband cushions/mic windscreens if my headset is under warranty? If you would like to take advantage of this program, please send us an email at there any parts you can send out without me having to send you my headset? You may keep the one that the loaner headset comes with, as it will only be disposed of when the headset is returned to us. We also ask that you pay for the foam windscreen for the mic as we supply our headsets with a new one for each customer. Once the loaner headset is returned to us and inspected, your deposit will be refunded to you, minus the freight charge and the cost of the repairs to your headset. Our policy is we charge a $125 rental fee plus a $1,000 deposit to your credit card. We do offer a loaner program where we will send one of our own headsets to you to use while we repair yours. Brant Aero is the only Bose© authorized repair centre in Canada. I cannot be without my headset – is there an alternative to sending it to you?Īll repairs must be carried out at a Bose© authorized repair centre. If the repair is less than $250.00, we will repair the headset and an invoice will be sent to you. We will not proceed with the repairs until we have a signed copy of the quotation from you, or an email stating that you would like us to carry out the repairs. ![]() Once we receive your headset, one of our technicians will conduct a thorough inspection and write up a detailed quotation for all repairs over $250.00, which we will email to you. If my headset is not under warranty, can you give me an estimate of how much it will cost to repair? Our current turnaround time is 5-7 business days once we receive your headset, and providing the parts required to carry out the repairs are in stock. Yes of course, we are open Monday to Friday, 8:00 am to 4:30 pm. I live in the area, can I drop my headset off? You are responsible for all costs of getting the headset to Brant Aero. Return shipping cost is covered by the warranty. The next three numbers are the day of the year, from 1 to 365 (366 in a leap year), so for example 234 would be August 21 st. The serial number can be found in two places: the outside of the box that your headset came in, and under the headband cushion, near the hinge of the headband on your headset and ends in AE. The 8th number is the year, after 2010, for example a ‘7’ would mean 2017. How can I tell if my A20 headset is still under warranty?Īll A20 headsets carry a 5 year warranty. If not, repairs may be a few extra days, in which case we will notify you. The normal turn-around time to repair Bose headsets is five business days, providing parts are in stock here. Repairs to headsets that have been modified cannot be conducted at any Bose Repair Station.We can no longer service the Series X/AHX/A10 headset.We only repair Bose “AVIATION” Headsets A20 and ProFlight models.The headset must be sent to an approved Bose Repair Station for service. Note: We are not authorized to ship service parts for the A20. All costs are in Canadian dollars, with applicable taxes extra. We provide a written quote for your approval prior to proceeding with repairs. If your headset is no longer under warranty, our Bose shop rate is $115.00 per hour, plus parts and return shipping. If your headset is under warranty, repairs include parts, labour and return ground shipping. When that happens and you have a Bose Aviation Headset, Brant Aero, as the only Bose-approved repair centre in Canada, can repair it on site in Brantford. Bose has long had a reputation for making incomparable aviation headsets, but with heavy use over long periods, even the best headsets sometimes require repairs. ![]()
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